PH
Palm H

1 reviews | Active since Sept 2018

24 May 2019, 18:13

Internet banking - International Payments

I would have given zero stars if I could have. I registered for the "new" standard bank internet site and have been able to log on and use this for general banking issues.

When i tried to use the international payment facility ( which i have used successfully last year) the page doesn't load (only the heading " International Payment")

I have reported this numerous times and everytime i get an email saying that they would love to help me , but they never do!

I have asked them to stop sending me the same email everytime, and please call me on my cell phone , so i can talk to someone who understands what i am trying to tell them.

In the meantime my overseas client is not getting paid because of their inefficiency, causing me considerable embarrassment.

I am appalled at the lack of service .

0
Replies (2)
Standard Bank
Standard Bank's reply25 May 2019, 22:37
Official
Hi Palm 

Thank you for posting a comment.

We will get one of our consultants to contact you as soon as possible.

Regards,
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply07 Jun 2019, 09:32
Official
Dear Palm House 

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter is being attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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