Internet Banking ********** Transactions

28th of November 2015 ********** INTERNET transactions to the value of R11 000.00, Deducted without even receiving a notification<br> R10 000.00 was deducted and then two transactions where mobile credit was purchased via the Internet each transaction to the value of R500.00. (Total R1000.00)<br> I only realized this on Monday the 30th of November 2015 when I wanted to pay my accounts. <br> I immediately reported, card was frozen, Internet account access blocked. <br> I was told by a man that they will be in contact with me. WRONG when I phoned later the week I was assisted by Liezel who informed me that I must get a case number and other relevant documentation must be forwarded to her before the claim can be submitted. <br> Saturday (5-12-2015) I reported at the SAP and a case number was issued. <br> Documentation and case number was then forwarded to LIezel. <br> 1st of December Debit order deductions took place on my account and I was penalized due to no funds available. When I queried this with the bank (Linton Grange Port Elizabeth) they informed me that this is unfortunately how it works and they cannot do a refund. I did not ***** my own money YOU DID NOT KEEP MY MONEY REFUND ME<br>