Internet Banking ********** Transactions

Please update me on this outstanding matter. I phoned this morning and left a message that you must please phone me back as you apparently stepped out and was therefore not available. I am on hold for an hour to talk to you and get an update but nobody is answering? Friday last week (8 January 2016) you assured me that you will contact me Monday or Tuesday (11 or 12 January) with an answer, but you did not do as said. I don't want part payment I want full payment. I even used the newly introduced Standard Bank Secured Login on the Internet and it failed me. R11 000.00 less later and still waiting. It is not my problem you couldn't get all the money out of the person's account who took it from me you are here to protect me not VISA VERSA. Bad service waiting from 28 November 2015.