Internet banking failure

I'm having a problem with my internet banking, I cannot seem to access my current account's 'history'. I'm thus unable to see ANY transactions being made to and from this account. Internet banking is my way of checking everything, I do not receive any printed statements anymore as the internet banking method is so much easier (or so I thought). I can see the total amount in the account but not any of my transactions. This started in March and since then I've been to my local branch as well as spoke to the contact center NUMEROUS times with absolutely NO help. I get issued a reference number but nothing happens! In the meantime due to this complaint and me being unable to see my transactions someone committed ***** on my account. Some of the money was paid back to me by Standard bank but I lost R 5000 which they cannot refund. And even after this ***** case STILL my internet banking is not working. It is apparently an IT issue. Really?? Do we really need 3 + months to solve an IT issue??<br> <br> I've been a loyal Standard bank customer for almost 30 years now with a few accounts in my name, you would think that they will give better service to clients like this.<br> <br> Kind Regard