1 reviews | Active since Mar 2018
Internet Banking FAIL!
I am so dissapointed with Standard Bank, Internet Banking. We are out of the country and lost access to our registered email. Option A: We contacted SB and were told we needed to provide documents, scans etc and a letter - the opened a SR for us - all good. Sadly not.. while we did everything asked, they didn't respond, then when I followed up, they told me they had closed the SR and couldn't help. Option B: I regained access to my old email for a short period so that I could change the OTP email address. Once done I received a confirmation email at the new address. 1 week later, not working again and it was sending to my old email address. Option C: Try and send a secure message - but the site has changed so significantly... ANYONE HELP!!!!
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
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We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***