Internet Banking Facilities Not Working

Hi<br> My name is Jolene & it seems to me that Standard Bank have enough business & don't need mine. I've been trying to open a PureSave Account online through Standard Bank Internet Banking. For a month now I've been going in & it's giving me the same error to say they experiencing Technical Difficulties. Then I phoned Standard Bank Internet Banking & informed them about the problem & that I would like to open this account. The lady took my details & said a consultant will phone me & open the account for me. 3 Weeks gone & nobody phoned. I have a personal banker who wants me to go into the branch to open this account ?? Why do I have to do this if I have the option to do it online or over the phone. Today I went online again & tried to open it again & not to my surprise it still gives the Technical Error. So I phone the Call Centre holding on for 5 min just to get cut off :-/ Trying to phone again after following the prompts just getting cut off again. Now I have to take the next step & complain which I think is totally unnecessary & could've been avoided.