Internet banking experience

On 7th December 2017 I tried to login to Standard Bank internet banking using the old site, it forced me to register for the new site. The registration was successful. I then tried to login to the new site only to get a message that my account is blocked. I phoned Standard Bank customer service and they logged a service request ( no ********** 496). I was told this would take 5 to 10 working days. I told them that this is unacceptable as I need to make a payment urgently. Apart from receiving a SMS on the same day I have not received any email or phone call regarding this issue. I also logged a complaint on their website and have received no response as yet. This is not the way to handle your customers removing the old internet site and then the new site does not work. This has now left me without internet banking for 5 days. I seriously considering moving to another bank.