Internet banking division not helping - 3 weeks now!!!!

<p>I am very disappointed by the service I have received from the internet banking division and find it quite unacceptable, especially given the fact that I've been a client for over 25 years.</p> <p>I am currently overseas and am NOT receiving the new OTP that is supposed to be sent to my SA phone. Prior to this OTP requirement I had no problem accessing my account. This means that I do not have access to my account any more and am unable to execute any transactions. The situation is getting rather dire and I'm now at my wits end. I have duly submitted all the documents but all I get is excuse after excuse. </p> <p>I was then told that the internet banking services could not help me and that I must contact my branch. Remember, I am overseas, and after having been put on hold for 25 minutes, they disconnected my call. All I would like is for someone to schedule a call on the SAME phone number that they have <strong>on record</strong> and to which they are supposed to be sending the OTP and explain to me what is going on. Also why is the Std Bnk OTP not working when I am able to receive SMSes from SA on a regular basis! DO you not even test this new process! I am really frustrated and upset with this total lack of care and understanding for someone who's been a long-standing client!! As a Std Bnk client for over 25 years I am finding this to be a most unpleasant experience.</p> <p>The other thing that is incredibly frustrating is that it takes OVER A WEEK to respond to an email request. ONE WHOLE WEEK! This is very poor service indeed. </p> <p> </p>