TD
Tristan D
1 reviews | Active since Jul 2014
06 Dec 2021, 10:17
Internet banking disaster
The new internet banking portal profile is an utter fiasco. I am locked out of my personal and business accounts. SARS PAYE payments are due today, SARS automatically imposes big fines for late payment. Why on earth did they do this!!!!!! Nobody wanted it. And they did it at a TERRIBLE time of the month. My girlfriend is also locked out of her Standard Bank internet banking.
The help desk queue puts you on hold for a while before dropping the call.
Why have they not rolled this disaster of an update back!
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Replies (1)0
Replies (1)
Standard Bank's replyOfficial
06 Dec 2021, 16:33Dear Tristan D
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Standard Bank's reply06 Dec 2021, 16:33
Official
Dear Tristan D
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***