Internet Banking

From: *** <***> Sent: Tuesday, December 8, 2020 12:46 To: 'Malek, Amina A' <***> Subject: RE: poor internet banking service

Good day Amina As I explained I did call internet banking on Friday already

I did call client care who directed my call to internet Banking regarding the problem, after been in communication with Standard bank internet Banking for 1 hour and 11 minutes the consultant dropped the line. It cost me an extra 1586.00 + cash withdraw fee to drive to the supplier to make a 710.00 payment in cash to have my order processed in time.

From: Malek, Amina A <***> Sent: Tuesday, December 8, 2020 11:48 To: *** Subject: RE: poor internet banking service

Good Day Mr Groenewald

You will need to contact our internet banking division for assistance as they are best equipped to assist in this regards, you are welcome to come through to the branch and utilise the phone to avoid unnecessary charges.

Kindly let me know if you do not come right with internet banking division.

Regards Amina Malek Prestige Banker Tel +27 (11) *** / www.standardbank.co.za K90 Shopping Centre North Rand Road Boksburg Gauteng 1459 Standard Bank / South Africa / A member of Standard Bank Group

From: *** <***> Sent: Tuesday, 08 December 2020 11:33 To: Malek, Amina A <***> Subject: poor internet banking service

Good day Amina

I Have tried to create a beneficiary on Friday 4 December 2020 to make a payment to a supplier, without any success, I did call client care who directed my call to internet Banking regarding the problem, after been in communication with Standard bank internet Banking for 1 hour and 11 minutes the consultant dropped the line. It cost me an extra 1586.00 + cash withdraw fee to drive to the supplier to make a 710.00 payment in cash to have my order processed in time. this to Std bank poor internet banking service. Problems like this recure several times as I was send OTP pins 5 times before I could lock on and 3 time to create the beneficiary and still the problem keep on recuring to create a beneficiary, according to the message there are a security problem with my account.

Regards