Internet banking and mobile app not working

Item: Standard Bank
Rating: 1
Author: Annekie R

I have been uable to access my online banking or banking app since Sunday when Standardbank did their upgrade. I have spend 3 hours online at various occasions to speak to someone to assist me. Twice they have tried to assist me and failed. No one bothers to actually solve it, they all tell me it will be solved within an hour. I have no idea what to do anymore as I have to make payments.

Helpful (0)

Replies (1)

Standard Bank's replyOfficial

08 Dec 2021, 15:23

Dear Annekie O

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,
Complaint Resolution Centre
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Standard Bank's reply08 Dec 2021, 15:23

Official