GC
Gillian C

1 reviews | Active since Mar 2017

31 Mar 2017, 12:06

INTERNET BANKING AND CELLPHONE APP

<p>i have been trying to change my transfer limit the last 48 hrs and the service is down. I tried calling cusomer care and i keep getting transferred to the wrong department. I seriously cannot afford to be on my cellphone for 20min trying to get hold of customer care to make important payments!!!</p>

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Replies (2)
Standard Bank
Standard Bank's reply31 Mar 2017, 12:44
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply11 Apr 2017, 10:34
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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