BS
Brian S
1 reviews | Active since Oct 2019
25 Oct 2019, 14:42
Internet Banking
Standard Bank's internet banking service is again providing typical issues.
In order to make a payment to Discovery Health Medical Aid Scheme, it is required to enter your membership number as the beneficiary reference (how else should they know to allocate the payment to your account).
So, when trying to add Discovery as a beneficiary, or trying to make a once off payment, the web application informs you that you need to enter a valid beneficiary reference.
Come on Standard Bank, you really you should be doing better.
Helpful (0)
Replies (2)0
Replies (2)Standard Bank's replyOfficial
25 Oct 2019, 15:23Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply25 Oct 2019, 15:23
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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BS
Brian S's updateReviewer Update
28 Oct 2019, 14:39Thank you for your response, but I'm still waiting on resolution. This matter is urgent, and should not be an issue in the first place.
BS
Brian S's update28 Oct 2019, 14:39
Reviewer Update
Thank you for your response, but I'm still waiting on resolution. This matter is urgent, and should not be an issue in the first place.
