Internet banking

Shocking service...I called to query charges on my account and when I was asked the security questions I was basically told I was not answering honestly and they could not help me I needed to go into a branch...Every time I call in I get asked the same questions about having a home loan and being a director of some company and I tell them both are incorrect all the other questions I'm asked are about me...off course when you want to speak to a supervisor they are in a meeting after waiting 10 minutes for them to get to the phone...So now I need to take time off work to go into a branch it is really rediculouse and very bad service