INTERNET BANKING!!!

GOOD DAY I HAD PURCHASED DATA FOR MY MOBILE ABOUT A MONTH AGO AND DID NOT RECEIVE THE DATA I HAD THEN CALLED THE INTERNET BANKING DEPARTMENT TO QUERY THE MATTER AS NOT RECEIVING MY MOBILE DATA. I HAD SPOKEN TO A LADY BY THE NAME OF MABASO BENELE WHO HAD GIVEN ME A REFERENCE NUMBER: *** SHE HAD TOLD ME SHE WOULD LOOK INTO THE MATTER UPTO DATE I HAVE NO FEEDBACK FROM HER AND NEITHER DID I RECEIVE MY DATA ALTHOUGH STANDARD BANK HAD TOOK MY MONEY....I HAD CALLED TODAY 26/06/2015 AND SPOKE TO A LADY BY THE NAME OF THANDI GUMBI AND RECEIVED ANOTHER REFERENCE NUMBER *** AND I WAS TOLD THAT IT HAS NOT BEEN ESCALATED..I AM HIGHLY DIS POINTED WITH THE SERVICE AND MY MONEY BEING TAKEN YET ITS BEEN OVER A MONTH THAT I HAVE NOT RECEIVED MY DATA..I TRULY BELIEVE THAT THIS IS EXTREMELY POOR SERVICE