MC
MARINDA C

1 reviews | Active since Dec 2015

05 Apr 2017, 09:32

INTERNET BANKING

<p>I have been having problems with Standard Bank Internet banking the last two months. I reniewed my passport and the interfcae between Home Affirs and Standard Bnak was not working. When I try and create beneficiaries on my internet banking it is also not working. After having issues with Standard Bank with my passport reniewal for about 3 days, I reniewed my passport with my Nedbank account. Without ANY problems. The beneficiaries that I try to create is valid, but Standard Bank gives an error. Once again, I will use my Nedbank account to create beneficiaries and do my payments. My next step will be to close all my Standard Bank accounts and to move my account to Nedbank. Your service is gettig worse by the day.</p>

0
Replies (3)
Standard Bank
Standard Bank's reply06 Apr 2017, 11:35
Official

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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MC
MARINDA C's update03 May 2017, 06:35
Reviewer Update

Till now I have not gotten a solution!!!

The solution is : The new Standard Bank site has not been tested properly. If you have more than 300 Beneficiaries the site does not allow you to create any new Beneficiaries. No error is given, it just does not allow you to create a new Beneficiaries.

MC
MARINDA C's update03 May 2017, 06:37
Reviewer Update

As far as the pasport and ID number renewal. Your new site is also not working to do that. If one goes into the old site you can do it.