sM
sbonginkosi M

1 reviews | Active since Nov 2011

10 Oct 2017, 10:40

Internet banking

Yesterday my friend transferred(09/10/2017) money from his standard bank account my standard bank account R2500, and nothing come through. and today in the morning I received notification from my account saying money paid into my account but there is no money, and I called contact centre (supervisor only said I must wai for 24 hours (Noluthando Stuurman)) Just sad that people are not offering solutions they have bad attitude, its like they reading script.

only standard bank when you transfer money from same bank you have to wait 24 hours.

0
Replies (2)
Standard Bank
Standard Bank's reply10 Oct 2017, 14:40
Official

Dear sbonginkosi

Thank you for posting the message and allowing us the opportunity to address your concerns.

The matter has been escalated to a resolution specialist who will be in contact with you.

Regards

Complaint Resolution Centre

Tel: ***

Email: ***

Standard Bank
Standard Bank's reply11 Oct 2017, 11:06
Official

Dear sbonginkosi

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***