International Travel

<p>I am a Prestige Client with your facility and I am working abroad.</p> <p>I am currently in West Africa and travel in-between.</p> <p>I recently visited the US on business and called the card division and enquired about my cards since as I would be swiping a lot.</p> <p>I was ensured that all my cards with Standard Bank would work and I would have nothing to worry about.</p> <p>Bear in mind and called twice. On the first occasion I was marked for travel in the UK instead of the US. This was rectified</p> <p>Get to the US, all cards are blocked and reported for ***** AFTER calling and advising I would be in the US</p> <p>The cheque card only allowed use close to end of my trip (last day I was allowed a swipe and allowed to withdraw cash, credit cards still blocked)</p> <p>ONE WEEK later AFTER I leave the US, the card works. This is only me calling from West Africa.</p> <p>NOTE: Numerous emails were sent to the prestige help desk, not helpful as cards remained blocked.</p> <p>The ***** division calls me at 6:50am local Texas time and I sadly missed the call. I received an email, I rep**** within the minute and advised on time difference as I had missed the call, no response from the other end. Card remains blocked</p> <p> </p> <p>I leave the US, get back to Mali and I can’t use my cards which previously worked here.</p> <p>After a 12 minute international call from my end I have my services restored.(which i doubt)</p> <p> </p> <p>What really ****ed me off here is that I had a lousy trip due to *********** staff and all I get from Standard bank is a scripted “we apologize for the inconvenience caused sir” and that I should take this up with my personal banker. Nobody wants to accept responsibility for their actions</p> <p> A change in Bank is in order since my needs as a client are not met.</p> <p>I can be contacted on +***4 / **********