International money transfer challenge for Standard Bank :(

I made an international transfer and the funds were allocated incorrectly. Reported the issue via E mail as there is no contact number available....Received feedback on my requests to provide proof of payment etc, however the recipient could not trace the payment....after a couple of weeks I was notified that they could assist me to trace it but I will have to pay a fee to the foreign bank.....after that I followed up via E mail once a week with no reply....So sad it is such an issue to communicate properly or find an alternative way to assist me. Know where I stand and as normal service is difficult right?.....If required I can come and assist the team with communication skills or even to help solve the problem if it is an issue ?? :(