international Banking services

<p>I am doing business with a company in Maputo, Mozambique and was expecting a payment.</p> <p>on the 31ste of Jan I received a call from Standard bank, confirming money has been received and payment would be make before end of business.</p> <p>on the 1ste of Feb money was not reflecting in my account and I call the bank, I was told that I would get a call back. This call never happened and I phoned back to hours later and was told that there was not enough money in the Mozambique bank's account. I contacted my client and got a mail from my client’s bank assuring me that there was enough money. By this time the money was payed over. I phoned Standard bank again to find out what the true story was. I spoke to an operator by the name of Nkosana, who assured me I will get an email explaining what went wrong. This did not happened and I phoned and spoke to the team leader Lebo, who assure me I will get some feedback, which did not happen. I phoned him again the next day. He then called me back and said he is waiting for legal and will get back to me. </p> <p>This did not happen. on the 13th of Feb I called again and ask to speak to Lebo, who was not available and me details was taken and I was assured he will get back to me.</p> <p>This has not happened. I still don't know if the Maputo bank did not have enough money or if that was just a story. It was not a huge amount of money, so I cannot think that was the case, but Standard bank's lack of communication and taking responsibility is unacceptable </p>