Internal *****??? No service...

I phoned SB to complain about my CC statements that I don't get. They said its send to an email address that not in use anymore and i have to go to the branch to change it. Low and behold 2days later my credit card was used **********ly. SB ***** department did pick it up and stopped it. They stopped the card and I haven't heard from them since Tuesday 01/10/2022. Am i too worried that for 3years no issues. 1st time I phone the bank there is ***** on my account. And now no communication?