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Lulama S

1 reviews | Active since Oct 2011

05 Jan 2018, 12:48

Interest timeously charged

Good day, i'm so dissapointed at how standard bank vehicle finance is ripping me off just because of my financial issues i had previously now i pay triple the interest if not more when i miss a payment. for the past few months i was advised by standard bank to pay R2400 monthly however when i miss a payment date i'm told to pay like R5900 and when i ask why cause instead of paying on the 1st i'll be paying on the 15th why is it double, i'm told i need to pay R3400 monthly even their lawyers told me to continue paying R2400 and not R3200 as it was them who sent a mail and sms topay that amount.

i am so confused and now i'm told to pay R6900 instead of R2400 can someone call me or tell me where i can go to clear all this, i have emails and sms to prove all this.

i was with debt rescue as i was struggling when they missed a payment while i paid them i cancelled with them and contacted standard bank to find out how much i can pay monthly as i have cancel debt rescue and i was provided a feedback with an amount of r2400 and thats what i hve been paying until the lawyer from standard bank called me to say i've been short paying, i am so furious by standard bank i need someone with good business ethics and who is a financial advisor to call me or meet me, i have emails to prove this and i need a full report of my statement as i asked before without any feedback. i need to pay off this car and be over with but first i need to know exactly why i've been treated like this,...is it because of my financial struggle in previous years that standard bank is now taking an advantage of me.

i have names of people i spoke to before and times i need records pulled and this sorted urgently. i'm not making payments till this is resolved, i will be forwarding this matter to AFSA as well as i need full advise on my matter as no one specially my credit controller never wanted to hear me but just to judge me forcing me to pay and not hear why i'm in this debt. standard bank you put me to this the second you told me i have to pay R2400 after debt rescue.

this is not fair, i;m so furious im not sure if this make sense, however i hope it does .

call me

0
Replies (6)
Standard Bank
Standard Bank's reply05 Jan 2018, 13:20
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply05 Jan 2018, 13:20
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

LS
Lulama S's update11 Jan 2018, 09:45
Reviewer Update
its been 48hours and i have not received any responds, ive been requesting Nonhlanhla Bandze to call me back not respond on emails so we can talk this matter through but she has been ignoring my request, i even asked her to meet with me as i can go to her office because it seems like she wants to play a standard bank has no fault card on me. i'm not saying SB is faulty all im saying is that the information i was given has caused a lot of debt for me with SBVF. may i be called urgently or should i drive to the offices of standard bank in JHB CBD call center nah.
LS
Lulama S's update26 Jan 2018, 15:46
Reviewer Update
OKAY NOW THIS IS TIRING SRTU...I SENT AN EMAIL TO NKULULEKO AS ADVISED BE HIM AND HE PROMISED SOMEONE WILL GET BACK TO ME REGARDING MY ISSUE, AND GUESS WHAT NO ONE GOT BACK TO ME AND I'M STILL WAITING FOR 2 WEEKS NOW, REALLY STANDARD BANK AFTER A LOND CONVERSATION I HAD WITH HIM AND AND EMAILS AND ATTACHMENTS I SENT ON TOP OF THAT, NO ONE STILL CANNOT ASSIST IS IT BECAUSE YOU HAVE SEEN THAT THE FAULT WAS ACTUALLY DONE BY YOU OR IS IT BECAUSE N ONE IS COMPETENT ENOUGH TO RESOLVE MY QUERY. NONHLANHLA BANDZE PROMISED ME THAT MRS WAROESCHKA MARTIN WILL CALL ME BACK, ITS ABOUT 3 WEEKS NOT AND NO ONE FOLLOWED UP OR RESOLVE MY QUERY. NKULULEKO SITHOLE WHO WAS COMING UP AS A PROMISING COMPETENT CONSULTANT, LAST SPOKE TO ME 2 WEEKS BACK WITH NO SOLUTION CAN SOMEBODY TELL ME AM I GONNA BE ASSISTED CAUSE CLEARLY THIS IS YOUR PROBLEM YOU CREATED FOR ME AND EVERYONE IS AFRAID TO TAKE RESPONSIBILITY AS THE ONE WHO CAUSED THIS HAS RESIGNED IF NOT FIRED AS SHE WAS NOT COMPETENT. AND HER NAME WAS CHANTEL CAMPBELL AND FOLLOWED BY ANOTHER *********** ONE KHUMALO NTANDO AND COLLEN MBOMBI. I NEED TO PAY THE CAR AND NEED TO KNOW HOW MUCH I WILL BE PAYING GOING FORWARD AND FOR HOW LONG AS IT SEEMS I'VE BEEN PAYING AN AMOUNT THAT WAS GIVEN INCORRECTLY TO ME, HOW COME ONLY STANDARD BANK KNOWS. AND PLEASE STOP THREATNING ME WITH SMS'S TO PAY AS THIS IS NOT HELPING ME AT ALL, LIKE I TOLD ALL THESE PEOPLE MENTIONED ABOVE, I WILL START PAYING ONCE THE AMOUNT I NEED TO PAY IS BEEN FIXED. REGARDS,
Standard Bank
Standard Bank's reply29 Jan 2018, 09:27
Official

Dear Lulama

Thank you for thanking the call.

Standard Bank
Standard Bank's reply29 Jan 2018, 09:27
Official

Dear Lulama

Thank you for taking the call.