CvN
Candice-Leigh van Niekerk

1 reviews | Active since Jul 2011

04 Feb 2015, 14:40

Interest rate static but interest debit increased

I have an overdraft facility and a revolving credit facility with standard bank and I keep close tabs on all amounts being debited as I am trying to pay these off. The interest, service fee and credit life deductions INCREASED from December to January with no prior notice and in spite of the fact that the outstanding balances on both have decreased. With my OD the interest went up by R6.61, service fee went up by R3.50 and credit life went up by R1.69

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Replies (1)
Standard Bank
Standard Bank's reply05 Feb 2015, 10:18
Official
Hello Jacyn13,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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