HB
HENRIETTA B
1 reviews | Active since Nov 2024
01 Nov 2024, 09:23
Interest Rate on Home Loan - changed without my permission
I have my home loan with Standard Bank for over 20 years and my Lending rate is prime minus 1.5. Suddenly I saw they changed it to the normal chaing rate. This is *****ing from me, because I do not check my statements every month. This is how ******* hey are. I am furious at this stage because they think you will not pick it up.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
01 Nov 2024, 09:44Dear Henrietta
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Nov 2024, 09:44
Official
Dear Henrietta
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
HB
HENRIETTA B's updateReviewer Update
03 Mar 2025, 12:01Its 4 months and still now reply or any correction on my home loan. It is visible that Standard Bank is *****ing the client money.
HB
HENRIETTA B's update03 Mar 2025, 12:01
Reviewer Update
Its 4 months and still now reply or any correction on my home loan. It is visible that Standard Bank is *****ing the client money.
Standard Bank's replyOfficial
06 Mar 2025, 11:29Dear Henrietta
We're so sorry for the delay caused in this regard.
We will follow up with our team and we will be in touch.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We're so sorry for the delay caused in this regard.
We will follow up with our team and we will be in touch.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Mar 2025, 11:29
Official
Dear Henrietta
We're so sorry for the delay caused in this regard.
We will follow up with our team and we will be in touch.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We're so sorry for the delay caused in this regard.
We will follow up with our team and we will be in touch.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***