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Thokozani T

1 reviews | Active since Jul 2015

03 Jul 2015, 14:47

Interest rate increase without my consent

I app**** for a home loan from different banks and chose the cheapest which was Standard bank, at point of registration I get a completely different rate which is way higher than its competitors. My contract has incorrect salary details etc . My developer threatened legal action for delaying to sign so i raised a query and signed. Now i am told by a lady from standard bank that they cant do anything, CANT!!!!! i ask for a re-assessment i am told sorry registration has gone through already. I still do not understand why my credit record is better, my salary better but the lady from standard bank tells me my interest rate is higher. Moving forward????

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Replies (1)
Standard Bank
Standard Bank's reply06 Jul 2015, 08:43
Official
Hello Tptzeen,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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