TS
Tshepiso S

1 reviews | Active since Jun 2013

31 Jan 2018, 11:25

Interest rate hike

Standard increased my interest rate to 13.42% from 10.25% that was fixed from the 15th of Jan 2015. My initial interest was never 13.42% and I was never contracted on that interest rate. Is Standard Bank suggesting that I am worth 13.42% without even reviewing how I have been conducting my account?

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Replies (2)
Standard Bank
Standard Bank's reply31 Jan 2018, 11:57
Official

Dear Tshepiso

Thank you for posting your comment.

We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply31 Jan 2018, 15:04
Official

Dear Tshepiso

Thank you for your posting.

I refer to my email correspondence and can confirm that the feedback has been provided.

Kind regards

Clint Petersen

Complaint Resolution Centre

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