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Geoff L
1 reviews | Active since Aug 2023
25 Sept 2024, 16:19
interest rate decreased yet standard bank raises loan repayments
Interest rate just DECREASED yet Standard Bank INCREASED monthly repayments for home loan. go figure
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
25 Sept 2024, 16:21Hi Geoff
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply25 Sept 2024, 16:21
Official
Hi Geoff
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
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Geoff L's updateReviewer Update
26 Sept 2024, 20:10no communication yet
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Geoff L's update26 Sept 2024, 20:10
Reviewer Update
no communication yet
Standard Bank's replyOfficial
27 Sept 2024, 07:05Dear Geoff
We will follow up with our team and we will be in touch.
Sorry for the delay.
Kindest regards,
We will follow up with our team and we will be in touch.
Sorry for the delay.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply27 Sept 2024, 07:05
Official
Dear Geoff
We will follow up with our team and we will be in touch.
Sorry for the delay.
Kindest regards,
We will follow up with our team and we will be in touch.
Sorry for the delay.
Kindest regards,
Standard Bank Hello Peter Team
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Geoff L's updateReviewer Update
07 Oct 2024, 16:07Still no response as to why the monthly installments went UP when the interest rate went DOWN
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Geoff L's update07 Oct 2024, 16:07
Reviewer Update
Still no response as to why the monthly installments went UP when the interest rate went DOWN
Standard Bank's replyOfficial
07 Oct 2024, 17:33Good day Geoff.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Oct 2024, 17:33
Official
Good day Geoff.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
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Geoff L's updateReviewer Update
20 Oct 2024, 18:42Standard Bank has STILL not contacted or rep**** to me on email
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Geoff L's update20 Oct 2024, 18:42
Reviewer Update
Standard Bank has STILL not contacted or rep**** to me on email
Standard Bank's replyOfficial
21 Oct 2024, 07:13Dear Geoff
We're sincerely apologize for the inconvenience.
We will follow up with our team.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
We're sincerely apologize for the inconvenience.
We will follow up with our team.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Oct 2024, 07:13
Official
Dear Geoff
We're sincerely apologize for the inconvenience.
We will follow up with our team.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
We're sincerely apologize for the inconvenience.
We will follow up with our team.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
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Geoff L's updateReviewer Update
25 Oct 2024, 15:01still no response and its been a month
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Geoff L's update25 Oct 2024, 15:01
Reviewer Update
still no response and its been a month
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Geoff L's updateReviewer Update
25 Oct 2024, 15:03despite four promises, no response from standard bank
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Geoff L's update25 Oct 2024, 15:03
Reviewer Update
despite four promises, no response from standard bank
Standard Bank's replyOfficial
25 Oct 2024, 15:58Hi Geoff
We apologies for the delay. We will follow up and get back to you.
Please be on the look out for a call from our team.
We apologies for the delay. We will follow up and get back to you.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply25 Oct 2024, 15:58
Official
Hi Geoff
We apologies for the delay. We will follow up and get back to you.
Please be on the look out for a call from our team.
We apologies for the delay. We will follow up and get back to you.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
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Geoff L's updateReviewer Update
01 Nov 2024, 16:06No response from Standard bank after six weeks
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Geoff L's update01 Nov 2024, 16:06
Reviewer Update
No response from Standard bank after six weeks