AG
Andre G
1 reviews | Active since Feb 2023
09 Feb 2023, 13:36
Interest Rate Changes for no reason
I have a vehicle financed through Standard Bank VAF and for some unknown reason the interest rate keeps changing to a Prime plus rate, when it's supposed to be Prime less rate, thus resulting in finance charge debits being levied to my account and increasing my monthly instalment It happened previously and after numerous calls my Private banker eventually intervened and resolved it.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
09 Feb 2023, 13:52Good day Andre
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply09 Feb 2023, 13:52
Official
Good day Andre
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
AG
Andre G's updateReviewer Update
13 Feb 2023, 08:50Thank you, it's been resolved.
AG
Andre G's update13 Feb 2023, 08:50
Reviewer Update
Thank you, it's been resolved.
Standard Bank's replyOfficial
13 Feb 2023, 10:41Dear Andre
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Feb 2023, 10:41
Official
Dear Andre
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***