Interest Rate being messed up

<p>I am currently banking with Standard Bank. 3 Years ago I took out a home loan with Standard Bank. My home loan was approved at prime - 0,01% (I have proof of this) Standard Bank has been charging me the wrong Interest rate for the past 3 years. I app**** for a second bond amount that was approved at prime (10,5%). When I went to the attorneys to sign all the documentation, the interest rate was listed as 12,1%. So I told the attorney that I cannot sign the documentation as the interest rate is not as what was approved. It has been 2 weeks now that the bond originator <span style="background-color: #ffd9de;">is</span> trying to correct the interest rate without any success. Now Standard Bank is coming back with ridiculous interest rates and are trying to change my current rate I have as well. Every time the matter goes to a different person and each time they come back with different answers. It has been 2 weeks now with an email war but without any success. I am not asking a miracle or even asking for a ridiculous interest rate. All I am asking is to honour the interest rate that was originally approved. I am really disappointed in the service I am getting from Standard Bank.</p>