JR
Jaco R

1 reviews | Active since Aug 2016

19 Aug 2016, 09:56

Interest rate almost doubled

<p>I have an overdraft on a business account and about a year ago I unfortunately had a returned debit order of a very small amount (about R500) due to me moving funds into the overdraft a day late. After that, standard bank has increased the interest rate on the overdraft with almost 10%. I have been in contact with my bank (PAARL BRANCH) numerous times to try and rectify the issue as it has a massive impact impact on my bottom line. I am currently of the firm beleive that standard bank is only there to fill their own coffers with as much as possible, doesnt matter who they take down in their greedy process. I also logged a complaint on the standard bank website but received no reference number yet.</p>

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Replies (2)
Standard Bank
Standard Bank's reply19 Aug 2016, 11:38
Official

Good day Jaco Van Rensburg

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply23 Aug 2016, 06:35
Official

Good day Jaco Van Rensburg

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********