Interest Rate

Standardbank never seems to disappoint with customer service! Purchased a vehicle in September 2019 signed for a linked rate. Country drops the repo rate its been 3 months later and they still busy sorting out my query. Lucky me I found out the dude who processed the VAF application in their back-office put me down as a FIXED rate client. Well done to you sir for messing that up, now as a client of Standard bank I have been calling you guys, received loads of reference numbers, loads of promises of I will "call you back". yes I'm still waiting on that call!! I'm just about had it with your pathetic services of empty promises and broken communication channels within your call centre environment. Please can someone just get back to me and also get hold of that person who processed my application incorrectly. It's through this person's incompetence I am paying the price and making the effort to sort this out.

Looking forward to someone calling perhaps just another empty promise from standardbank customer services.