Interest, Notifications (or lack thereof) and Rudeness

<p> </p> <p>My incontact has not being working for 5 weeks. I have complained about it and every time they have promised that it will be sorted out and this has not been done as yet.</p> <p> </p> <p>I have been into the branch every week since then and the last time I was there, the staff I dealt with laughed as I turned away. How unprofessional and utterly disrespectful.</p> <p> </p> <p>Should this not be sorted out by the 18th May 2016, I will be taking this to the Ombudsman for banking</p>