SS
Sasavona S
1 reviews | Active since May 2018
19 Jul 2022, 09:04
Interest Charged on Paid Up Account
I requested settlement quote on Friday, 15 July and was told the settlement quote was valid for one day only. I paid the full amount quoted and sent proof of payment on the very same day.
Today, when I called to follow up on my request for a paid up letter, I was told the account is owing and I have to make an additional payment. How can the account be owing when it's settled?
Please close my account and send me the paid up letter, as requested.
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Replies (3)
Standard Bank's replyOfficial
19 Jul 2022, 09:05Hi Sasavona
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply19 Jul 2022, 09:05
Official
Hi Sasavona
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
SS
Sasavona S's updateReviewer Update
22 Jul 2022, 08:58I am still waiting for my paid up letter and no one from your team has contacted me as you promised.
SS
Sasavona S's update22 Jul 2022, 08:58
Reviewer Update
I am still waiting for my paid up letter and no one from your team has contacted me as you promised.
Standard Bank's replyOfficial
22 Jul 2022, 10:04Good day Sasavona
Our sincere apologies for the delay. We will follow up with our team.
We will keep be in touch with further feedback.
Have a great day
Our sincere apologies for the delay. We will follow up with our team.
We will keep be in touch with further feedback.
Have a great day
Kindest regards
Standard Bank Hello Peter Team
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Standard Bank Hello Peter Team
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Standard Bank's reply22 Jul 2022, 10:04
Official
Good day Sasavona
Our sincere apologies for the delay. We will follow up with our team.
We will keep be in touch with further feedback.
Have a great day
Our sincere apologies for the delay. We will follow up with our team.
We will keep be in touch with further feedback.
Have a great day
Kindest regards
Standard Bank Hello Peter Team
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Standard Bank Hello Peter Team
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