1 reviews | Active since May 2020
Intenet Banking: Buy Data: Recharge Unsuccessful
For the past 6 months I have tried to buy data on Internet Banking for an MTN number. Every time I try, I get an OTP, the money leaves my account, and then I get a message "RECHARGE UNSUCCESSFUL".
I have sent emails. One wasn't rep**** to for 2 months, and when it did get a reply, it was to say that the issue was resolved. All this without speaking to a single person from Standard bank.
Other emails weren't responded to at all.
In the rare occasions when I actually spoke to someone from Standard bank, usually by calling THEM, they couldn't tell me what the problem was, and after every call, the problem still wasn't fixed.
I called the complaints department today, spoke to one person, who transferred me, got 30 seconds of hold music, followed by 30 minutes of dead silence, after which the automated system asked me to give a rating of the service I received, which was none.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.