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Athol P

1 reviews | Active since Jul 2016

26 Jul 2016, 09:26

Insurance Settlement Not Captured Yet

<p>I was recently involved in an accident which unfortunately resulted in my vehicle being written off. Everything has been going well so far, the insurance company settled the amount with Standard Bank on 19 July 2016. I however require a"paid up letter" from the bank in order to finance my replacement vehicle which i have found.</p> <p>I have had the pleasure of dealing with some efficient ladies at Standard Bank, Nini Nxumalo in Vehicle Finance and Nomhle Ndluli in the claims department. I have been calling Nomhle daily and even she cannot understand why the payment has not been allocated yet considering it is now 26 July 2016 and has also escalated the matter.</p> <p>It is extremely important that i receive my "paid up letter" today in order to finalise my deal.</p> <p> </p>

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Replies (4)
Standard Bank
Standard Bank's reply26 Jul 2016, 12:03
Official

Good day Athol Paul

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply01 Aug 2016, 07:15
Official

Dear Mr Paul

I refer to our telephonic conversation and confirm that the matter has been addressed.

Thanks,

Nkululeko Sithole

Complaints Resolution Centre

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Standard Bank
Standard Bank's reply01 Aug 2016, 07:16
Official

Dear Mr Paul

I refer to our telephonic conversation and confirm that the matter has been addressed.

Thanks,

Nkululeko Sithole

Complaints Resolution Centre

***

AP
Athol P's update01 Aug 2016, 07:27
Reviewer Update

Dear Nkululeko,

Thank you for your call, correct confirmed that the matter has been resolved. Again, credit needs to be given to Nomhle from VAF Insurance Claims, extremely efficient and helpful.

Regards,

Athol Paul