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nelisiwe.nelisiwe nelisiwe.nelisiwe
1 reviews | Active since Jul 2016
24 Aug 2019, 22:29
INSURANCE **** PREMUIMS PAID NO COVER YET ON POLICY SCHEDULE
i have been retrenched std bank loan has ins 165 which is clearly shown on loan statement and cover includes retrenchment now when they received situation change letter unlike mfc they didnt look at my insurance said they want premuims haaaw kanti what is insurance are insurance policies not binding at standard bank? i swear I'm being conned
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Replies (2)
Standard Bank's replyOfficial
25 Aug 2019, 03:17Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Sandisiwe Gawulana
Complaint Resolution Centre
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Standard Bank's reply25 Aug 2019, 03:17
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Sandisiwe Gawulana
Complaint Resolution Centre
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***
*** (fax)
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nelisiwe.nelisiwe nelisiwe.nelisiwe's updateReviewer Update
12 Sept 2019, 10:14I have have received great customer assistance and follow up I'm happy thank you charlene. Thank you std bank
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nelisiwe.nelisiwe nelisiwe.nelisiwe's update12 Sept 2019, 10:14
Reviewer Update
I have have received great customer assistance and follow up I'm happy thank you charlene. Thank you std bank