HL
Hendrik L
1 reviews | Active since Sept 2019
24 Sept 2019, 18:41
Insurance incompetence
I have logged a insurance claim with standard bank insurance 18 June 2019. All went smooth untill paying out. My agreement was signed 11 September 2019 and it is lying on some arshole top managers table to sign off. Tomorrow 25 September will be 2weeks for the bank to pay out. My house's roof need to be replaced before raining season starts. My contractor is waiting for the go ahead to start the job. The bank has no remorse or empathy for your situation. Do not ever use standard bank insurance to cover your structure. The top management is a disgrace to the workers who answers the calls like Edward and Winstonia.
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Standard Bank's replyOfficial
25 Sept 2019, 09:09Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply25 Sept 2019, 09:09
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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