Insurance Inactive - Business Broken Into

We opened a STB business account on 29 July 2015, we requested Insurance after it was explained to us. The insurance was never activated (Response from Kathleen Below). We deposited the initial R500 and another R500 to cover all fees. We were not aware this had not gone off. <br> We were also waiting for our speedpoint application which we had to follow up on, this was later declined. We are now in the process of moving our speedpoint deposits to this account. <br> -We would like resolution on the above as we are out of pocket for around R25,000.00?<br> -We would like to activate the insurance also going forward?<br> <br> Case Number - CAS86/10/2015<br> <br> From: Erasmus, Kathleen K [Email Removed] <br> Sent: 09 October 2015 03:17 PM<br> To: Mthimkulu, S. (Simangele)<br> Subject: RE: The Balcony Lounge<br> <br> Hi ,<br> <br> I did explain the cover to you as part of the opening process. I have attached a copy of the insurance premiums and the cover. I am not sure why it was not taken up.<br> Kind regards<br> Kathi Erasmus<br> Business Banker<br> <br> Hi<br> How is that possible as I remember you explaining the covers and we took one for R189.? Why was it not activated?