Insurance *****

As a result of repudiating a claim, I decided to cancel my Building Policy with Standard Bank Insurance and add it to my Motor and effects policy - more cover for approximately 25% less. Standard Bank Insurance stated that according to their T's & C's i had to give 30 days notice - I cancelled on the 24/03/15. 30 days from the 24/03 is the 21/04/15. They were informed that my cover with them would end 21/04. All the paperwork was faxed through on the 24/03 to Standard Bank Home Loans and Standard Bank insurance because of their 'technology issues' - the emails kept on bouncing back. I then recieved an email from a Ms A Mostert from Home Loans 09/04/15 stating the following - Kindly be advised that we will not be able to cancel the insurance on given date unless we receive the policy schedule meeting all requirements. They had the documents - confirmed 10/04. The house gate was stuck by lightning yesterday & I tried to put in an insurance claim and they said the policy was cancelled