Insurance dispute

Standard Bank was informed in 2021 to add comprehensive buildings insurance cover on the Banks asset, as they call it. They never actioned the instruction and now I am only told of how & when I cancelled the cover. I did I am not disputing that - they do not want to admit they made this mistake of not adding the cover back, and it seems no one is going to account for not doing their work. To top it off they do not want to register a claim for a burst geyser as I am only told of how I cancelled the cover, they deny receiving the instruction that was sent to them, now they say it was not sent to the correct email address and I did not call afterwards to follow it up.

Standard Bank please let your lazy staff go work back in office environments, where they can be reminded why they are Employed and get paid to do their jobs. Your customers are tired of getting calls where you hear noises, babies crying, dogs barking and the neighbours fighting over phone calls.

I know nothing will happen from this but I will not be advising family and friends to make use of you as a Bank.