KM
Katlego M
1 reviews | Active since Jun 2020
27 Oct 2020, 20:40
Insurance debit order that I never signed up for
I have been struggling for the past 3 months with bank I have even spoken to the top management and am not getting any assistance they have debited me for months and they say it's insurance at their call center that I never signed up for and it seems like they are not willing to refund me my money that they debited out of my account and they keep on making promises of they will call at end of business for the day and they don't I never thought I would be cheated of my money by standard bank for year I have been banking with them
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Replies (2)
Standard Bank's replyOfficial
28 Oct 2020, 01:31Hello Katlego
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply28 Oct 2020, 01:31
Official
Hello Katlego
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
29 Oct 2020, 16:34Good day Katlego,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
Kind regards
Complaint Resolution Centre
Standard Bank's reply29 Oct 2020, 16:34
Official
Good day Katlego,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
Kind regards
Complaint Resolution Centre