Insurance customer care PATHETIC

<p>Hi</p> <p>My experience with standard bank homeowners insurance is one to leave a very taste in your mouth. I made a claim and it is still not resolved despite the fact that it has taken almost a year. I had leaking pipes and put through a claim, they sent through a plumber which actually took over a week to get them to come out. Once they had come they sorted or tried to sort out a leaking pipe. Which in fact still continued to leak, the worst part is this is suppose to be people in the profession of knowing what they do and yet when he came he never did a leak detection the first time. That when we had called them back to fix the continued leaking pipe we found there was another leak. So what happen is that I had to open a new claim and pay the excess of R750 yet again. Then I had a private plumber/builder come out and quote on what the problem is and what the damage would be. With that done too over a month for me to get anything out of the bank just to be informed they will not pay the quote. Now with all that being said the person/consultant dealing with my claim has never once contacted me in regards to the claim. I constantly have to phone in and leave a message and still no call back. THAT FOR ONE IS THE WORST, PATHETIC SERVICE EVER. I then called custoner complaints department and there was a consultant that actually did her job. She then had sent a plumber out and the money for the pipes have been paid out, I then had the pipes replaced and when I contacted the bank she had gone on maternity leave. And now I am trying to have the damage sorted and what a mission. I have been in contact with the supervisor Martha and all she can do is leave a message for Wistonia to call bank and guess what to date no contact. The yet again sent out a plumber and he sent through his report and the only reason I know this, is that I had to call in for the millionth time and message was left for Wistonia to call back and again. ( ITS LIKE ASKING THE SUN AND MOON TO FALL FROM THE SKY)</p> <p>My issue is still not resolved and this started in April/May. Standard bank never has to call me for a missed payment since the purchase of my house and yet I have to beg on all fours for a darn service which i pay for. IF i dont pay my bond for more than six months my house would go into repossession yet there is no way to get the bank to do what is required. That is pathetic that the bank would treat there customers like that since it is the only bank I have ever bank with and all my accounts including vehical finance it with STANDARD BANK.I can honestly say that this is the worst experience in my life and would never considered telling anyone to bank with Standard Bank let alone have them finance your bond. My husband left standard bank to go to FNB and now I can understand why.</p> <p> </p> <p> </p> <p>Standard Banks homeowners insurance pathetic service should be made public like on 702 and all radio stations. As for their consultants they need to trained in customer service as it appears that is lacking and could loose more and more customers everyday. I am already applying to have my bond moved as well as all my accounts.</p> <p> </p> <p>I have lost faith in this bank all they do is take but never give back to the customers every cost and cent they make off its customers are used to salaries for those that do not do what they have to. I have already had to pay for every personal call made at work just to have one issue sorted out and they dont reimburse that yet its their staff that never contact you back.</p> <p>They advertise that if you connot afford your current bond payments you should call them and they will assist and even with that STANDARD BANK fails miserably.</p> <p> </p> <p>Your cumstomer service is worst than telkoms and i think that the whole country can advise you on how bad telkom is. But so far I can tell you that Standard Bank is most definately the worst in this country since it is a company you entrust all your monies to. I would not even consider opening an investment porfolio after this horrid experince.</p> <p> </p> <p> </p> <p>VERY ANNOYED ANGRY CUSTOMER</p>