Insurance Complaint

I'm really sad with the way standard bank handled my retrenchment claim. I took a personal loan and a credit card with them an was retranched last year due to the pendamic. I send emails after emails like a good citizen to inform them of my financial status that's when I was told that I have a financial protection for both the personal loan and credit card. The credit card was paid after a month of fighting but I was not informed that it has been paid I look at the statement after I was debited only to see that it has been paid. The personal loan is not paid till today. I have sent emails but no correspondence from standard bank this is so frustrating I am unemployed and it's been 10 months now I app**** for the government grant and standard bank took all that little money I received from the government. I logged a complaint and no body got back to me I received an auto reply that someone will get back to me and nobody did. I send an email to the complaint team on this email address ***. still nothing, every month the R350 I get its being debited by standard bank tell me how should I live. This is so frustrating I sent emails to tell them to cancel the funeral cover as I can't afford it any more but they still debit the little R350 I get they take it all and leave me with nothing. I'm so disappointed and so annoyed with this bank I never thought I would be writing such a sad review specially after been so loyal to the bank this is really sad. How do I escalated this complaint?