QB
Quintin B
1 reviews | Active since Nov 2012
29 Apr 2022, 13:39
insurance claim......or the inability to do so
Been trying to contact STB for two weeks after the recent severe flooding to register a claim. Have had absolutely no joy. Writing this post while I've been on hold for 55 minutes and counting. Have heard the phrase 'thank you for calling, your call is very important to us......' more times than I care to count.....if it is important, then answer???
Helpful (0)
Replies (15)0
Replies (15)QB
Quintin B's updateReviewer Update
04 May 2022, 09:02I have yet to receive any help from this bank.........
QB
Quintin B's update04 May 2022, 09:02
Reviewer Update
I have yet to receive any help from this bank.........
QB
Quintin B's updateReviewer Update
15 May 2022, 14:14I'm still waiting for assistance from Standard bank.. . ........
QB
Quintin B's update15 May 2022, 14:14
Reviewer Update
I'm still waiting for assistance from Standard bank.. . ........
Standard Bank's replyOfficial
17 May 2022, 08:36Hello Quintin
Thank you for reaching out to us.
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
***
Thank you for reaching out to us.
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply17 May 2022, 08:36
Official
Hello Quintin
Thank you for reaching out to us.
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
***
Thank you for reaching out to us.
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
***
QB
Quintin B's updateReviewer Update
12 Jul 2022, 09:57Update...... My retaining wall has been fixed .. Thank you..... but I am still waiting for the pool to be fixed..........
QB
Quintin B's update12 Jul 2022, 09:57
Reviewer Update
Update...... My retaining wall has been fixed .. Thank you..... but I am still waiting for the pool to be fixed..........
Standard Bank's replyOfficial
12 Jul 2022, 13:23Good Day Quintin
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply12 Jul 2022, 13:23
Official
Good Day Quintin
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
QB
Quintin B's updateReviewer Update
23 Jul 2022, 15:41Almost two months and still my storm damage to my pool has not been attended to.......
QB
Quintin B's update23 Jul 2022, 15:41
Reviewer Update
Almost two months and still my storm damage to my pool has not been attended to.......
Standard Bank's replyOfficial
24 Jul 2022, 11:02Good day Quintin
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jul 2022, 11:02
Official
Good day Quintin
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
QB
Quintin B's updateReviewer Update
27 Jul 2022, 22:57According to standard bank 'my concerns have been escalated' so many times now I suspect parliament is looking into the matter of my insurance claim.. ...... Pathetic
QB
Quintin B's update27 Jul 2022, 22:57
Reviewer Update
According to standard bank 'my concerns have been escalated' so many times now I suspect parliament is looking into the matter of my insurance claim.. ...... Pathetic
Standard Bank's replyOfficial
28 Jul 2022, 11:32Hi Quintin
We apologise for the delay. we will follow up on our insurance team and get back to you.
Standard Bank Help Centre
***
We apologise for the delay. we will follow up on our insurance team and get back to you.
Standard Bank Help Centre
***
Standard Bank's reply28 Jul 2022, 11:32
Official
Hi Quintin
We apologise for the delay. we will follow up on our insurance team and get back to you.
Standard Bank Help Centre
***
We apologise for the delay. we will follow up on our insurance team and get back to you.
Standard Bank Help Centre
***
QB
Quintin B's updateReviewer Update
04 Aug 2022, 07:44 This is the message I have received..... And yet no pool company has contacted me..................???????????
Standard Insurance Limited: Dear Customer, Pool Fundi cc is appointed to assess the pool specialist on your HLC22/009145. Contact *** for further information. Sibanyoni,, FSP33348
Standard Insurance Limited: Dear Customer, Pool Fundi cc is appointed to assess the pool specialist on your HLC22/009145. Contact *** for further information. Sibanyoni,, FSP33348
QB
Quintin B's update04 Aug 2022, 07:44
Reviewer Update
This is the message I have received..... And yet no pool company has contacted me..................???????????
Standard Insurance Limited: Dear Customer, Pool Fundi cc is appointed to assess the pool specialist on your HLC22/009145. Contact *** for further information. Sibanyoni,, FSP33348
Standard Insurance Limited: Dear Customer, Pool Fundi cc is appointed to assess the pool specialist on your HLC22/009145. Contact *** for further information. Sibanyoni,, FSP33348
Standard Bank's replyOfficial
04 Aug 2022, 08:45Good day Quintin
Sorry for the inconvenience. We will follow up with our team.
We will be in touch with further feedback.
Standard Bank Help Centre
***
Sorry for the inconvenience. We will follow up with our team.
We will be in touch with further feedback.
Standard Bank Help Centre
***
Standard Bank's reply04 Aug 2022, 08:45
Official
Good day Quintin
Sorry for the inconvenience. We will follow up with our team.
We will be in touch with further feedback.
Standard Bank Help Centre
***
Sorry for the inconvenience. We will follow up with our team.
We will be in touch with further feedback.
Standard Bank Help Centre
***
QB
Quintin B's updateReviewer Update
24 Aug 2022, 10:47Still no joy in getting my damages sorted out.........lots of standard bank lip service and once again no service... ...
QB
Quintin B's update24 Aug 2022, 10:47
Reviewer Update
Still no joy in getting my damages sorted out.........lots of standard bank lip service and once again no service... ...
Standard Bank's replyOfficial
24 Aug 2022, 11:10Hi Quintin
we apologise for the delay getting back to you. We will follow up with our insurance team and get back to you.
Our team will be in touch.
we apologise for the delay getting back to you. We will follow up with our insurance team and get back to you.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply24 Aug 2022, 11:10
Official
Hi Quintin
we apologise for the delay getting back to you. We will follow up with our insurance team and get back to you.
Our team will be in touch.
we apologise for the delay getting back to you. We will follow up with our insurance team and get back to you.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
QB
Quintin B's updateReviewer Update
06 Sept 2022, 08:12After many frustrating months my claim has been processed. Thank you HelloPeter. Standard Bank.... After more than 20 years of payments and only two claims from my side, you can do better. ..... Focus!!!
QB
Quintin B's update06 Sept 2022, 08:12
Reviewer Update
After many frustrating months my claim has been processed. Thank you HelloPeter. Standard Bank.... After more than 20 years of payments and only two claims from my side, you can do better. ..... Focus!!!
Standard Bank's replyOfficial
06 Sept 2022, 08:20Good day Quintin
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Sept 2022, 08:20
Official
Good day Quintin
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***