Insurance claim progress

I have claimed for insurance to Standard bank vehicle insurance after I was involed in a vehicle accident on the 27th of April 2017. Standard bank refered the matter to the loss adjuster, who called me to validate the claim and requested thuntil now I have not heared anything from Standard Bank or their loss adjuster from that I sign an afidavit that they wrote on my behalf at the police station and send it to them so that they can get the beacons and billings of my cell phone network provider so that they can see where I was that day of the accident.

After giving them those documents, the loss adjusters send me an email saying that my claim has been closed, then I called Standard bank and they told me that my claim is not closed.

Now they (Standard bank) tells me that MTN has not yet send them the beacons and billings, which is not entirely true because MTN only takes about 30 minutes to send you the report after the request.

it has been almost 4 months since my claim and I have not had a proper answer or explanation from standard bank as to what the progess of my claim is.