INSURANCE CLAIM NOT SETTLED TO DATE

I HAD A CLAIM FOR BUILDING THEFT ON THE 7TH FEB 2015. TO DATE I AM BEING DELAYED BY CORRESPONDENCE FROM THE AGENTS STATING THE PROBLEM IS BEING LOOKED AT. CAN MANAGMENT OF STANDARD BANK INSURANCE PLEASE PROVIDE A RESOLUTION FOR THIS CLAIM IMMEDIATLEY AS I AM INCURRING FINANCIAL LOSS ON MY PROPERTY. I HAVE A FEW COMPLAINTS LOGGED ON THIS SITE REGARDING THE CLAIM ISSUE ALREADY AND THE ONLY RESPONSE FROM THE SUPPLIER IS THAT THEY WILL LOOK INTO THE MATTER BUT IT IS INTO THE THIRD MONTH SOON AND NOTHING HAS HAPPENED IN TERMS OF THE CLAIM SETTLEMENT.