Insurance claim not processed

I lodged a claim on friday 2015-10-30 due to an incident that caused damages to my vehicle on Thursday 2015-10-29. A lady assisted me and told me that an assesor will contact within 24 hrs and a claims assistant will be allocated and contact me, by Monday 2015-11-02 at 11am this had not happened and i decided to call Standard bank Insurance. The lady informed me that Auto Magic was assigned to asses the vehicle and they will contact me before the end of the day, this had also not happened. I then called again on Tuesday 2015-11-03 and was again told by another person that they are sorry and that Auto Magic will call me., at 11:10 a lady by the name of Pear called me informing me she was from Auto Magic. I then told her i was at work, she rep**** that she will arrange a mobile unit to come out to me. I waited until 15:10 until i phoned standared bank again and was told that auto magic will contact me and make arrangements. i was called by Pearl again and made an empty promise. on Thursday 2015-11-05 i made enquiries of my own and took my vehicle to auto magic in durban, i pleaded with the staff as i needed an appointment. it is now over a week and my vehicle is not processed