Insurance Claim not processed

I have opened a new claim with Standard Bank Insurance on a Storm related issue where a side wall collapsed due to strong wind! A Contractor was appointed to come inspect and give a scope of work to Standard Bank Insurance! Nothing has been done as I am always told that the assessor is still to approve the report from the Contractor! I am always told one story everyday when I call with a promise that a consultant will call me back but to no avail! <br> <br> I am sitting in a house without a wall which puts the security of my family in danger! No one is giving me feedback from Standard Bank Insurance to inform me if the contractors report has been approved or declined.<br> <br> I really need this matter to be processed urgently!!!<br> <br> Thank you!