Insurance Claim Not Finalised

I lodge a claim with the bank due to the storm damage on my roof, ceiling and wall wardrobes The ceiling and the roof was repaired by their service provider however I have been sitting waiting for the wall wardrobes to be replaced with no answer. I have already been absent from work on 3 occasions waiting for them to finish the job to no avail. Whenever I call I have been told someone will visit my address. This is now frustrating that there is no response from them and all my clothes are lying on the floor accumulating dust.

The following is the message I received from them as a reference:

Standard Insurance Ltd: Dear Customer. Easily track your claim 19/087506 on the Standard Bank App or at standardbank.co.za/insurance