Insurance claim not attended to

Hi, Please get someone to fix or call me regarding my claim, document have been submitted for over a month now and i have chased up many times but have not recived a reposnce , calling is impossible with the busy lines. last time i got a response was 31 July 2018 12:45 PM

Insurance claim : Claim lodged: 18/022709

Official business reply Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre *** ********** (fax) **********

1 Oct 2018, 15:55 25 days ago

26 Oct 2018, 11:17

Dear Standardbank,

I am still waiting , 25 days ago i was contact after posting the above post, i resent the documents as requested, i have followed up +5 time and again there is complete silence, if this can not be sorted within 7 working days i will take this further and close all my account with Standard bank.

Regards Mike Shea